Order Fulfilment Policy

1. Purpose of Policy

This Order Fulfillment Policy outlines how products purchased on iContractors.org are processed, delivered, and made available to customers. Since all our offerings are digital educational products (exam preparation materials, study guides, and related resources), fulfillment is electronic, with no physical shipment involved.

We aim to ensure a smooth and transparent delivery process while addressing situations where delivery may require additional time.

2. Nature of Our Products

  • All products sold through iContractors.org are intangible digital files.
  • Primary delivery is through instant download directly from our website or platform.
  • In some cases, delivery may be completed via email within 24 to 48 hours if modifications, syllabus updates, or product customizations are required.

3. Delivery Methods

3.1 Instant Download Delivery

  • The majority of our products are available for immediate download once the payment has been successfully processed.
  • Customers will receive:
    • A download link on the confirmation page.
    • An email confirmation with access details.
  • This ensures that users can access their digital materials instantly and start preparing without delay.

3.2 Delayed Delivery (24 to 48 Hours)

  • For certain products that require:
    • Updated syllabus modifications
    • Content improvements
    • Version adjustments
      Delivery will be made via email to the registered email address.
  • The fulfillment timeframe in such cases is typically within 24 to 48 hours from the time of order placement.
  • Customers will be informed in the product description if their order falls into this category.

4. Communication of Order Status

  • Once an order is placed, customers receive an automated confirmation email.
  • If the product is eligible for instant download, the download link will be included immediately.
  • If the product falls under delayed delivery:
    • A confirmation email will notify you that delivery will occur within 24 to 48 hours.
    • Once processed, the digital product will be sent directly to your registered email ID.

5. Customer Responsibilities

  • Customers are responsible for providing a valid and active email address during checkout.
  • Customers must ensure that they have sufficient internet connectivity and device compatibility to download or access the digital files.
  • In case of non-receipt of emails, customers are advised to check their spam/junk folders or contact support at sales@icontractors.org.

6. Support for Delivery Issues

  • If you experience problems with downloading, accessing, or receiving your product, our support team will assist you promptly.
  • Contact: sales@icontractors.org with your order details.
  • Common solutions include:
    • Re-sending download links.
    • Sending files directly as attachments.
    • Providing alternative access methods if needed.

7. No Physical Shipment

  • All products are digital; we do not ship physical goods.
  • Customers will not receive hard copies, printed guides, or physical media by post.

8. Refunds & Cancellations

  • Since fulfillment is digital and immediate, orders cannot be canceled or refunded once delivery has been initiated.
  • Please refer to our Refund & Cancellation Policy for further details.

9. Changes to Fulfillment Policy

  • iContractors.org reserves the right to update or modify this fulfillment policy at any time to align with new product formats, technological changes, or customer service improvements.
  • Updated versions will be posted on the website with a revised effective date.

10. Contact for Assistance

For any concerns or questions regarding order fulfillment, please contact:

✅ Summary:

  • Most products → Instant download after purchase.
  • Some products (due to syllabus modifications) → Delivered via email in 24–48 hours.
  • Customers must ensure correct email address & check spam folders.
  • Support available for delivery issues; no physical shipment.

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