At eCoursera.org, we are committed to providing high-quality digital educational materials. Since our products are delivered electronically and provide instant access, it is important that you read and understand our Refund & Cancellation Policy before making any purchase.
1. Nature of Our Products
- All our products are digital educational course materials.
- These are intangible goods, meaning they are not physical items that can be shipped, returned, or exchanged.
- Once purchased, you receive immediate access to the course material, which can be downloaded, copied, and stored on your device.
Because of this, returns or cancellations are not applicable after purchase.
2. Refunds & Cancellations
2.1 General Refund Policy
- Since our products are digital and instantly accessible, we do not offer refunds once the product is purchased.
- Please review the product descriptions carefully before placing your order.
- Once an order is placed, it is final and non-cancellable.
2.2 Refunds for Damaged or Defective Products
- Our products are intangible digital files and cannot be physically damaged or defective.
- We provide instant download access only; there are no physical shipments involved.
- Therefore, refunds on claims of “damaged” or “defective” products are not applicable.
- However, if you experience any technical issues in accessing or downloading the product, our support team will provide full technical assistance until the issue is resolved.
- You may contact us at sales@ecoursera.org for technical help.
2.3 Refunds for “Product Not as Described”
- Every product on our website is clearly described with details about what is included.
- We explicitly mention that our products consist of Questions & Answers for each exam only.
- We do not sell additional study materials, physical books, or unrelated content.
- Therefore, refund requests based on the claim that the product was “not as described” will not be accepted.
- If you still require clarification or additional assistance after purchase, you may email us at sales@ecoursera.org.
3. Cancellation Policy
- Once an order is placed, it is immediately processed and access to digital content is granted.
- As a result, orders cannot be cancelled after confirmation.
- Customers are responsible for reviewing all product details before purchase.
4. Technical Support Guarantee
While refunds and cancellations are not possible, we guarantee full technical support in the following cases:
- Difficulty accessing or downloading purchased files.
- Issues with corrupted files or incomplete downloads.
- Assistance with re-downloading materials in case of technical interruptions.
All support requests must be submitted via email to sales@ecoursera.org. Our team will respond promptly and work with you until the issue is resolved.
5. Final Notice Before Purchase
- By placing an order with eCoursera.org, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.
- No refunds or cancellations will be entertained for reasons such as change of mind, misunderstanding of product description, or dissatisfaction after accessing the material.
- Technical support will always remain available for genuine issues.
âś… In summary:
- No returns, no refunds, no cancellations once the digital product is purchased.
- Full technical support will be provided for access-related issues.
- All products are described clearly and accurately before purchase.